FAQs
Common questions about our products, documentation, ordering and delivery.
Topics
Still need help?
Send us a message through the contact page.
Products
The catalogue presents the supplied individual peptide and research blend labels, with their listed vial strengths.
These materials are presented for laboratory research use only. They are not intended for human or veterinary use, consumption, diagnosis or treatment. See the Research-Use Disclaimer.
Listed strengths appear in product names, on the original vial images and in each product’s specifications.
Yes. Retatrutide (10mg / 20mg), Tirzepatide (10mg / 30mg), Epitalon (10mg / 50mg), MOTS-C (10mg / 20mg / 40mg) and GHK-Cu (50mg / 100mg) are offered in more than one strength. Choose the strength on the product page.
No. We do not provide dosing, administration or medical information for any product.
Documentation
Yes. Certificates of analysis are published for our products, showing the lot number, purity, test date and testing laboratory, with the full certificate to view or download.
On the Documents page and in the “Batch documentation” section on each product page, for products where a certificate has been supplied.
Ordering
Choose a product (and strength, where offered), add it to your cart and complete checkout. Available payment and delivery options are shown at checkout.
No — guest checkout is available. Existing customers can sign in from My Account to view their orders and saved addresses.
We currently accept bank transfer. Use your order number as the payment reference — your order is held until payment arrives and is cancelled if unpaid after 1 day.
Yes — use code PUREGLOW15 at checkout for 15% off your first order.
Delivery
We ship within Canada only. Standard shipping is $5 (3–5 business days) and free on orders over $150. See Shipping & Delivery for details.
Orders are dispatched the same day and leave our warehouse after 2pm, packed in an insulated bag. Bank-transfer orders ship once payment has cleared.
No. Please use a street address for delivery.
Please contact us as soon as possible with your order number and photos of the packaging and product. See Returns & Refunds.
Send us a message through the contact page or email pureglowskinn@gmail.com. Our support hours are Monday to Friday, 8am to 5pm (Eastern Time).
This website sells research materials and is only for adults aged 21 and over.
