Returns & Refunds
How to report a problem with an order and how returns, replacements and refunds are handled.
Last updated: 28 October 2026
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This policy explains how Pure Glow (10017788266 Ontario Corporation) handles problems with orders. Because our products are research materials that must be stored and handled under controlled conditions, we do not accept returns.
All sales are final. Once an order has been dispatched we cannot accept products back for a refund or exchange, including unopened items.
If your order arrives damaged, if you received the wrong product, or if an item is missing, contact us as soon as possible through the contact page or at pureglowskinn@gmail.com. Please include your order number and photos of the packaging and products. We will review the issue and, where the problem is confirmed, offer a replacement or refund for the affected item.
You can ask us to cancel an order before it has been dispatched. Bank-transfer orders that are not paid within 1 day are cancelled automatically.
Approved refunds are returned to the original payment method. Bank-transfer refunds are sent to the account the payment came from.
Email pureglowskinn@gmail.com. Our support hours are Monday to Friday, 8am to 5pm (Eastern Time).
This website sells research materials and is only for adults aged 21 and over.
